Problems Loading Inventory Files

Two types of inventory files can be used with crWebBB. Refer to the appropriate section for troubleshooting details.

Local Inventory Files

If crWebBB can not find an inventory file, an error message will be displayed. The cause of the problem is that crWebBB did not find the file where you indicated it was in your user configuration or that you have mapped directory locations using UNC conventions and there's a problem with the UNC address.

To prevent erroneous directory locations, use the directory picker button in the crWebBB preferences form to select the directory from a list of available drives and directories. If you can't see the directory you want, either you do not have rights to access the directory, or you're not logged into the server that has the directory location you want.

crWebBB will work with UNC directory names, but may fail to find the file if you've not logged in to the server on which the file is located. crWebBB will not automatically log you in. It is recommended that you use mapped drives for your connections to DCS or Maestro inventory files when using crWebBB.

Remote Inventory Files

If you have "Remote Host" selected in the Inventory File Location group box of Preferences, make sure that you also have selected "TCPIP" as the Connection Method under the Port Setup tab of Preferences, and that you have properly set up the items in the TCPIP Connection Info area of Preferences.

In particular, ensure that you have selected a valid "Local File Transfer Directory" folder – this the folder in which inbound inventory data files are stored by crWebBB. If no folder is set, the application does not know where to put the received file. Also ensure that you have read and write privileges in the selected folder.

 

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