ezSuite for XStudio, DCS, & Maestro

Cart Length field in a log displays the length with digits incorrectly shifted left

Opening (viewing) a log.

This occurs in two situations:

1.When a log has been edited and saved with an editor that support the 999 minute, 59 second cart length standard, then subsequently edited and saved with a log editor (CMED versions 2.3P and prior) that does not. When opened in this application or DCS, the length characters are shifted left one character, resulting in invalid cart lengths for all audio records.

2.When the user is using an old revision of LogMerge that incorrectly writes the cart length in a log.

Solution:

Open the offending log in ezSuite, then update all cart lengths from the menu item Utilities | Update Spot Records. You can update cart length only, description only or both.

Audit "Real Time" seems to be off

Loading (opening) an audit file.

There is probably a mismatch between what you think a station's time zone's settings are and what the DCS, Maestro or XStudio unit's settings really are.

Solution:

Open the Preferences dialog and change the station's time zone or observe DST settings, preferably one at a time. Apply the changes and close the Preferences dialog. The data's times will be updated to reflect your new time zone settings. See the topic Audit Times Information for a more detailed explanation of audit times.

Audit "Real Time" is off no matter what time zone settings I use.

Loading (opening) an audit file.

If you have eliminated the possibility of a mismatch between a configured station's time zone settings and the system that created the audit data file, the problem is likely related to incomplete time zone information in your PC's registry.

Solution:

Examine your PC's registry to verify that all current time zone information is up-to-date. See the topic Time Zone Information for more details.

Total Records & Displayed Records do not match

Loading (opening) an audit file.

This is not necessarily a displayed error message, but you may notice that the two counts on the status bar do not match, even though you have "---- All Data ----" selected as the report template.

Solution:

First, make sure you select the "---- All Data ----" template. If the total records count and displayed records count do not match, the problem is most likely that a portion of the audit file data has been corrupted in some way and is unreadable. The data you are seeing reflects only records that are valid. The difference between the total number of records and the displayed number of records is the number of "bad" or unrecognizable records. There is no way to fix the bad data so it can be displayed.

"Invalid Class Typecast"

Log Print or Print Preview.

When attempting to print preview a log, this message occurs. The cause is the current default printer is not available. The Print Setup dialog displays nothing for the selected printer and the Setup button is disabled.

Solution:

To correct the problem, you must close ezSuite and select a different default printer.