XStudio PostMajik has been designed to be as trouble-free as possible and has been thoroughly tested. However, not every usage scenario can be anticipated. This section is intended as a starting point diagnosing and solving problems, but should not be viewed as an all-encompassing source of problem resolution.
If the difficulty you’re experiencing is not covered here, contact the dealer who provided you with XStudio PostMajik first. Alternatively, you can contact dcsTools.com - see the topic on technical support.
Application Bugs or Errors
Bugs and errors generally fall into one of two categories - a bug, which is the application not doing something as you might have predicted it would, or; an error, which is the failure of the application to run or perform a specific task altogether.
If you find a bug, report it. Every effort is made to ensure XStudio PostMajik performs as expected, but there may be circumstances that were not predicted in the development of the software. See the section on Technical Support for information on reporting a bug.
If you encounter an error using PostMajik Client, you will get an error message indicating a severe failure and PostMajik Client may terminate. Errors that occur in the XStudio PostMajik server application will be forwarded to any connected client applications unless the error is severe and causes the server to terminate unexpectedly.
Most errors that do not cause either the server or client application to terminate will be logged to their respective event log files.
Provisions are made to "catch" unexpected errors and log the error information to special files in the XStudio PostMajik application directory. There are separate files for the server and client applications. The server (service) file name is pmService.el. The client file name is pmClient.el. Again, report any application errors you encounter. You may be asked to send the appropriate log file for analysis.
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