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XStudio PostMajik

Navigation: Troubleshooting

Server Connection Problems

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If you experience difficulty with PostMajik Client not being able to connect to the XStudio PostMajik server, there are a number of possible causes, which are documented here.

XStudio PostMajik Service is Not Installed

The XStudio PostMajik server runs as a service application. The server is installed automatically when you install XStudio PostMajik. If PostMajik Client is running on the same PC as the server, status messages will be displayed indicating the service is not installed. Consider re-installing the software. For help on installation, see Installation Help. If PostMajik Client is running on a different PC, check the PC the server is installed on to see if the service is installed.

XStudio PostMajik Service is Not Running

The XStudio PostMajik server service is configured during installation to start automatically when the computer starts up. A system administrator could, however, stop or disable the service. If PostMajik Client is running on the same PC as the server, the fact that the service is not running will be displayed on the System Status page. You can use the Service Control Panel on the same page to start or stop the service. See the service cannot be started or stopped topic for additional information. If PostMajik Client is running on a different PC, check the PC the server is installed on to see if the service is running and if not, why not.

Insufficient Port Permissions on PC Hosting XStudio PostMajik

When XStudio PostMajik is installed, two TCP/IP ports are assigned and adding port permissions to the Windows firewall is a default installation option. If you chose not to have the installation program add port permissions or later change these port numbers, you may have to add permissions manually so remote PostMajik Client applications (those not located on the host PC) can communication with the XStudio PostMajik server.

Default XStudio PostMajik Ports

Port Number

Usage

16500

Database server communications port, both TCP and UDP.

16501

Database server broadcast listen port, UDP only.

16505

TCP server messaging port, TCP only.

PostMajik Client Server Connection Properties Are Incorrect

It is possible that the XStudio PostMajik server configuration has been changed to use different TCP and database ports due to conflicts with other applications. If the XStudio PostMajik server has been moved to a different machine or the host PC IP address has been changed. All PostMajik Client applications need to be updated to match the server location and to use the correct ports. See the topic on PostMajik Client Configuration for information on making the necessary changes.